Refund policy

Because we sell food products, we can’t accept returns on opened items.

Damaged or Wrong Order?

If your order arrives damaged, melted, incorrect or incomplete, email us within 48 hours of delivery at:

📧 hello@rysechocolate.com

Include your order number and photos.
If confirmed, we’ll send a replacement or issue a full refund.

Unopened Products

Unopened, sealed products may be returned within 14 days of delivery.
Return shipping costs are the customer’s responsibility unless the item is faulty.

Refunds are processed within 5–10 working days after inspection.

We make chocolate that fuels focus. If something’s not right, we’ll fix it.